Refund & Cancellation Policy

You can return unused, unwashed items in their original condition and packaging within 30 days of delivery for a refund or exchange.

To start a return, email info@worldhousecommunity.com with your order number and the item(s) you want to return. We'll reply with return instructions. Unless the item is faulty or we sent the wrong item, return shipping is paid by you.

For hygiene reasons, some items (such as earplugs or personalized/custom-made products) can't be returned unless faulty.

If your item arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with a photo. We'll send a replacement or a full refund, including shipping costs.

Once we receive and check your return, we'll process the refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Original shipping fees are non-refundable unless the item was faulty or wrong.

You can cancel an order free of charge before it ships by emailing us as soon as possible. Once shipped, the return process above applies.

Event tickets are non-refundable except as required by law or below. If an event is cancelled, you'll receive a full refund of the ticket price. If an event is postponed or the venue changes significantly, your ticket stays valid for the new date, or you can request a refund within 14 days of the announcement.

Lineup or set time changes don't qualify for a refund. Tickets bought through a third-party platform are refunded through that platform under its policy.

If you live in the EU or UK, you have a statutory right to withdraw from an online merchandise purchase within 14 days of delivery without giving a reason. This doesn't apply to event tickets for a specific date. Our 30-day policy above is in addition to these rights.

Please contact us at info@worldhousecommunity.com before opening a payment dispute — we'll usually resolve issues within 2 business days.